Reference

Our Legal Framework Protects Your Account

When you open an account with predik, your deposits through DANA, OVO, GoPay and QRIS, your withdrawal requests, and your account data are handled under clear terms.

Account verification & securityPayment terms & withdrawal rulesData retention & your rights
Explore the Lobby Read FAQ
predik Our Legal Framework Protects Your Account
REACH OUR LEGAL TEAM

How to Contact Us About Policy Questions

Live Chat Reach our support team via live chat in the lobby.
Email Support Send policy questions or data access requests to our legal support email.
Account Settings View your account terms, payment history and data retention settings directly in your predik…
SECURITY & TRANSPARENCY

How We Protect Your Data & Account

Encryption & Payment Security

All deposits through DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your banking credentials stay between you and the payment provider; predik never stores them. Withdrawals are verified against your identity before funds leave our system.

Verification & Account Access

When you open your account, we verify your identity and payment method. If you forget your password or lose device access, recovery steps require verified email or phone confirmation. This protects your wallet from unauthorized access.

Data Retention & Your Right to Know

We keep account records, transaction logs and verification documents as required by local law. You can request a copy of your personal data held on our system. We'll compile and deliver it within 30 days where local law permits such requests.

Cookies & Tracking

predik uses cookies to remember your login, track your session and prevent fraud. You can review cookie settings in your browser. Some essential cookies cannot be disabled without breaking account access.

Account Closure & Data Deletion

You can request account closure anytime through Settings or by contacting support. Closure stops new deposits and withdrawals. We retain your data as required by local regulation even after closure; you can request deletion where local law permits.

Report a Legal Concern

If you spot unauthorized activity, suspect fraud or have a complaint about how we handle your data, email our legal team immediately. Include your account username, the date and a description. We investigate within 5 business days.

Legal Rights & Account Policy FAQs

Closing your account stops all deposits and withdrawals. Any balance remaining must be withdrawn first. We keep your account data for regulatory compliance. You can request a copy of your information or ask about deletion where local law permits closure-related data handling.

We retain account records, transaction history and verification documents according to local regulatory requirements. Typically this is 3–7 years. You can request deletion of certain data where local law permits, or ask for a full data export before closure.

Yes. Contact our support team and request a data access export. Include your account username. We compile a complete record of your personal information, transaction history and account activity and deliver it within 30 days where local law permits such requests.

Change your password immediately and contact our support team via live chat or email. Include your account username, the date of the suspicious activity and a description. We investigate fraud reports within 5 business days and reverse unauthorized transactions where confirmed.

No. Your banking credentials stay between you and your payment provider. predik stores only your masked payment reference and account balance. All deposit and withdrawal transfers are encrypted and verified by the payment provider, not stored on our servers.

Yes. Go to your account Settings, find Transaction History and export as PDF or CSV. You can filter by date range and payment method. This file includes all deposits, withdrawals, account activity and balances for your records or for dispute resolution.

Contact support with your account username, the transaction date, amount and reason for dispute. We review the transaction with our payment partner within 48 hours. If an error is confirmed, we reverse the charge or refund the amount to your registered payment method.

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